Author name: Josh Dillehay

I am a Success Architect Director for Salesforce Marketing Cloud. I have dedicated the last 17 years of my career working with the largest brands around the world. Living and working in various countries to understand the marketing landscape and help Salesforce customers achieve their goals on our platform. In my spare time when I’m not recovering from sports injuries I enjoy playing competitive basketball.

Thought Leadership, Winter 25

From First Message to Loyal Customer: Harnessing the Power of Salesforce Data Cloud and WhatsApp

Josh Dillehay / December 9, 2024

Imagine the potential of tracking and analyzing a customer’s interactions—every click, purchase, view, and preference—and using this data to send […]